Privacy Policy
Hapn Operating Company Pty Ltd
Last Updated: March 2026
Hapn Operating Company Pty Ltd (“Hapn”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Hapn platform, including our mobile applications, website, and related services.
Our practices are designed to comply with the requirements of the Privacy Act 1988 and the Australian Privacy Principles.
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1. Information We Collect
To provide a safe and reliable platform for connecting posters and heroes, Hapn may collect the following types of information:
Personal Information
• Full name
• Email address
• Phone number
• Profile photo
• Account login details
Identity Verification Information
To help maintain a trusted community, we may collect identity verification information such as:
• Government-issued identification
• Selfie or identity confirmation images
Payment Information
If you receive payments through Hapn, we may collect:
• Bank account details
• Payment account information
• Transaction history
Payment processing may be handled by secure third-party payment providers.
Usage Information
We may collect information about how you use the platform, including:
• Device information
• IP address
• App activity and interactions
• Job postings, quotes, and communications
Location Data
Hapn may collect location information to help connect posters with nearby heroes and improve the functionality of the platform.
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2. How We Use Your Information
We use the information we collect to:
• Create and manage your Hapn account
• Connect posters and heroes on the platform
• Facilitate payments and transactions
• Verify identities and maintain trust within the community
• Improve the performance and usability of the platform
• Communicate important service updates and notifications
• Prevent fraud, abuse, or unsafe activity
• Comply with legal and regulatory requirements
Our goal is to provide the safest, most intuitive way to get things done while maintaining trust and peace of mind for all users.
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3. Sharing Your Information
We do not sell your personal information.
We may share information in limited circumstances, including with:
• Payment providers to process transactions
• Identity verification services
• Technology and hosting providers that support the Hapn platform
• Law enforcement or regulators when required by law
• Other users where necessary to complete a task (for example, sharing a hero’s profile with a poster)
All third parties are required to handle your data securely.
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4. Data Security
Hapn takes security seriously. We implement strong technical and organisational measures to protect your information from unauthorised access, misuse, or disclosure.
These protections may include:
• Data encryption
• Secure servers
• Restricted internal access to personal information
• Ongoing monitoring for suspicious activity
Our commitment is to maintain security standards that provide industry-leading protection for our users.
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5. Data Retention
We retain personal information only for as long as necessary to:
• Provide the Hapn service
• Maintain transaction records
• Comply with legal obligations
• Resolve disputes and enforce agreements
When information is no longer required, it is securely deleted or de-identified.
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6. Your Privacy Rights
You have the right to:
• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your account (subject to legal or security requirements)
Requests can be made by contacting us using the details below.
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7. Cookies and Analytics
Hapn may use cookies, analytics tools, and similar technologies to understand how users interact with our platform and improve our services.
These technologies help us analyse performance, improve functionality, and enhance the user experience.
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8. Third-Party Links and Services
The Hapn platform may contain links to third-party services. We are not responsible for the privacy practices of those external services.
Users should review the privacy policies of those providers before sharing personal information.
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9. Children’s Privacy
Hapn is intended for users aged 18 years or older. We do not knowingly collect personal information from individuals under 18.
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10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.
Updated versions will be posted within the Hapn app and website.
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11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact:
Hapn Operating Company Pty Ltd
Privacy Officer
Email: privacy@makehapn.com